Shipping Policy

Thank you for choosing Consumou. We understand that every bottle of fragrance carries your anticipation for a more beautiful life, which is why we are committed to delivering your order in the safest and most timely manner possible.

📦 Processing Time

All orders will be processed and dispatched within 1–3 business days after payment confirmation. Processing times may be slightly extended during public holidays. We appreciate your patience.

🚚 Delivery Timeframes

We offer the following shipping options:

Standard Shipping: Estimated delivery in 7–21 business days
Express Shipping: Estimated delivery in 3–7 business days (available in selected regions)

Actual delivery times may vary depending on the destination, customs clearance, and logistics conditions.

💰 Shipping Rates

Orders over $200 USD qualify for free standard shipping
For orders below the free shipping threshold, shipping costs will be automatically calculated and displayed at checkout based on your destination

🌍 Shipping Destinations

We currently ship to most countries and regions worldwide. If shipping is unavailable to your location, you will be notified at checkout.

🛃 Customs & Import Duties

International orders may be subject to customs duties and import taxes imposed by the destination country or region. These charges are the responsibility of the buyer. Consumou is not liable for any such fees. We recommend checking with your local customs office before placing an order.

📬 Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package status in real time.

⚠️ Shipping Issues

If your package is delayed, lost, or arrives damaged, please contact us within 48 hours of the delivery date with relevant photos or details, and we will follow up and resolve the issue as quickly as possible.