Shipping Policy

Thank you for choosing Consumou. We know that every beauty product you order is a step toward your most radiant self — and we're committed to delivering it safely, swiftly, and with care.

📦 Processing Time

All orders are processed and dispatched within 1–3 business days after payment confirmation. During peak seasons or public holidays, processing may take slightly longer. We appreciate your patience.

🚚 Delivery Timeframes

We offer the following shipping options:

Standard Shipping: Estimated delivery in 7–21 business days
Express Shipping: Estimated delivery in 3–7 business days (available in selected regions)

Actual delivery times may vary depending on destination, customs clearance, and local logistics conditions. Skincare and cosmetic products are carefully packaged to prevent damage during transit.

🌍 Shipping Destinations

We currently ship to most countries and regions worldwide. If shipping is unavailable to your location, you will be notified at checkout. Please note that certain beauty products (e.g., aerosols, pressurized items) may be subject to air freight restrictions in some regions.

🛃 Customs & Import Duties

International orders may be subject to customs duties and import taxes imposed by the destination country. These charges are the responsibility of the buyer. Some cosmetic products may require additional customs inspection — we recommend checking local regulations before placing your order.

🌡️ Product Care During Shipping

Our beauty products are packaged with protective materials to maintain their integrity during transit. We recommend storing products away from direct sunlight and extreme temperatures upon receipt to preserve their quality.

📬 Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number. Use it to monitor your package status in real time.

⚠️ Shipping Issues

If your package is delayed, lost, or arrives damaged, please contact us within 48 hours of the delivery date with photos or relevant details. We will investigate and resolve the issue as promptly as possible.