Refund & Return Policy

Thank you for choosing Consumou. We are dedicated to providing every customer with an exceptional beauty shopping experience. If you are not fully satisfied with your purchase, please read our refund and return policy carefully.

πŸ“¦ Return Eligibility

We accept return requests submitted within 14 days of receiving your order, provided that:

  • The item is unopened, unused, and in its original packaging
  • The item is free from damage or contamination
  • The original seal or hygiene sticker remains intact
  • Proof of purchase or order confirmation email is included

Due to the hygienic nature of beauty and skincare products, opened, used, or unsealed items are not eligible for return. We appreciate your understanding.

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Opened or used skincare, makeup, or beauty products
  • Products with broken seals or removed hygiene stickers
  • Sale or promotional items
  • Gift cards
  • Customized or personalized products
  • Items not in their original packaging

πŸ”„ Return Process

To initiate a return, please follow these steps:

  1. Send an email to support@consumou.com with your order number, reason for return, and photos of the item
  2. Our customer care team will respond within 1–3 business days with return instructions and the return address
  3. Ship the item back in its original packaging, securely sealed to prevent damage in transit
  4. Return shipping costs are the responsibility of the buyer, except in cases of damaged, defective, or incorrect items

πŸ’° Refund Information

Once your returned item is received and inspected, your refund will be processed within 5–10 business days to your original payment method. The exact timing may vary depending on your bank or payment provider. You will receive an email notification once your refund has been issued.

⚠️ Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@consumou.com with supporting photos and your order number. We will prioritize arranging a replacement or full refund for you at no additional cost.

🌑️ Product Reactions & Sensitivities

We recommend performing a patch test before using any new beauty product, especially if you have sensitive skin or known allergies. As skin reactions are highly individual, we are unable to accept returns based solely on personal skin sensitivity unless the product is proven to be defective. If you have concerns about ingredients, please contact us before purchasing.

❓ Contact Us

If you have any questions about our return policy, please feel free to reach out to our customer care team at support@consumou.com. We are always happy to help.