Refund & Return Policy
Thank you for choosing Consumou. We are dedicated to providing every customer with an exceptional shopping experience. If you are not fully satisfied with your purchase, please read our refund and return policy carefully.
📦 Return Eligibility
We accept return requests submitted within 14 days of receiving your order, provided that:
- The item is unopened, unused, and in its original packaging
- The item is free from damage or contamination
- Proof of purchase or order confirmation email is included
Due to the nature of fragrance products, opened or used perfumes are not eligible for return. We appreciate your understanding.
🚫 Non-Returnable Items
The following items are not eligible for return:
- Opened perfumes
- Sale or promotional items
- Gift cards
- Customized or personalized products
🔄 Return Process
To initiate a return, please follow these steps:
- Send an email to support@consumou.com with your order number and reason for return
- Our customer service team will respond within 1–3 business days with return instructions
- Ship the item back in its original packaging to the address provided
- Return shipping costs are the responsibility of the buyer (except in cases of damaged or incorrect items)
💰 Refund Information
Once your returned item is received and inspected, your refund will be processed within 5–10 business days to your original payment method. The exact timing may vary depending on your bank or payment provider.
⚠️ Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with supporting photos. We will prioritize arranging a replacement or full refund for you.
❓ Contact Us
If you have any questions, please feel free to reach out to our customer service team at support@consumou.com. We are always happy to help.